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Privacy Policy

General Privacy Statement


Richmond Hill Board of Trade (RHBOT) respects the privacy of our staff, members, clients, volunteers, supporters, and public stakeholders who provide personal information to us. We value the trust of our stakeholders and are committed to being clear, transparent, and accountable when dealing with the information that you share with us.

In delivering our programs and services, we often collect and use personal information and will handle this information with care. We will obtain consent to use the information for any other purpose. If you wish to access, modify, or remove your personal information, please contact us by phone at 905-884-1961, and we will gladly assist you.

What is Personal Information?


Personal information is any information that can be used to distinguish, identify, or contact a specific individual. This information may include an individual's opinions or beliefs, as well as facts about or related to that individual.

The Personal Information Protection and Electronic Documents Act (PIPEDA) outlines some exceptions. These exceptions include business contact information and certain publicly available information, such as names, addresses, and telephone numbers that are published in directories (e.g., information on a business card).

When a person uses their home contact information as business contact information, we consider that the provided contact information is business contact information and is not subject to protection as personal information.

Our Privacy Practices


Richmond Hill Board of Trade adheres to the following privacy practices:

  • Personal information collected by Richmond Hill Board of Trade is held in the strictest confidence and carefully protected.

  • We collect data for specifically identified purposes and ensure that the information is not disclosed or shared more widely than necessary to achieve the purpose for which it was collected.

  • Staff and volunteers of Richmond Hill Board of Trade are authorized to access personal information based on their need to handle the information for the reasons it was obtained.

  • We collect only the minimum amount of personal information necessary to provide any service.

  • Individuals have the right to opt out of providing certain information. However, it should be recognized that in doing so, the intended purpose may not be fulfilled or we may be unable to provide certain services.

  • Individuals have the right to access their own information, and measures are in place to ensure the integrity and security of this information.

  • Staff and volunteers of Richmond Hill Board of Trade receive appropriate training on the protection of personal information.

  • We inform all members of our Privacy Policy at the time they apply for membership, through an online privacy statement on our website, and when major activities are undertaken to gather information (e.g., workshops, surveys, etc.).

  • Non-members accessing our programs and services are advised of our Privacy Policy at the time they register, purchase, or access a program or service, and through an online privacy statement on our website.

  • Richmond Hill Board of Trade does not sell or rent any personally identifiable information to third parties.

Information Collection and Use


We collect, use, and disclose personal information about you only for appropriate purposes. For example, if you decide to apply for membership or complete a survey that you receive from us requesting your feedback, we may ask for certain information such as your contact information (name, email address, and mailing address), gender, birth date, age group, and other pertinent information that would help us serve you better.

By submitting your personally identifiable information to Richmond Hill Board of Trade, you consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy. If you prefer that we do not collect any personally identifiable information from you, you can choose not to provide this information or opt not to have it used for any purpose other than the explicit purpose for which it was collected (e.g., event registration or delivery of our programs or services).

The information you provide may be used to create and deliver emails, e-newsletters, or member-only communications.

Cookies and Log Files


We may place a "cookie" on your computer's hard drive to recognize you as a returning user and personalize your experience. A cookie is a piece of data that allows us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. You can choose to have your browser notify you of, or automatically reject, cookies. If you reject our cookie, you may still use our website, but some features may be limited. Our partners, supporters, or members may also use cookies on our website, but we have no access to or control over these cookies and do not accept responsibility for their use.

When you visit the Richmond Hill Board of Trade website or view our emails and/or e-newsletters, we may use tags, tracking links, or similar technology to track the pages you visit and personalize your experience. We may also use tags to determine what types of emails your browser supports. The information collected through tags, tracking links, and similar technology, combined with your personally identifiable information, may be used for internal business purposes such as analyzing trends, administering our website, tracking traffic patterns, and gathering demographic information for aggregate use. Additionally, this information may help us develop strategic marketing plans for the advancement of the Richmond Hill Board of Trade website and the programs and services we provide.

We may collect, store, or accumulate certain non-personally identifiable information about your use of this website, such as information regarding which of our pages are most popular. We may disclose any information, including personally identifiable information, that we deem necessary, in our sole discretion, to comply with applicable laws, regulations, legal processes, or governmental requests.

External Links


The Richmond Hill Board of Trade website may contain links to or from other websites. Please note that we are not responsible for the privacy practices of other websites. This Privacy Policy applies only to the information we collect on the Richmond Hill Board of Trade website ( We encourage you to read the Privacy Policies of other websites you visit through our links or otherwise.

Notification of Changes


We may revise this Privacy Policy periodically. If we decide to change our Privacy Policy, we will post the revised policy on our main website ( As changes can be made without prior notification, we recommend that you periodically review the most current version of our Privacy Policy. Please note that our use of your personally identifiable information will be governed by the Privacy Policy in effect at the time the information is used.

Further Information


We have taken significant measures to ensure that your visit to our website is excellent and that your privacy is always respected. If you have any questions, comments, or concerns about our privacy practices, please contact us by phone at 905-884-1961 or CLICK HERE to contact us by email.

For more information on privacy and your rights regarding your personal information, visit the website of the Privacy Commissioner of Canada at

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